Help

Questions, answered plainly.

Here is what to expect before, during, and after checkout. Every Quotle shirt is made after you order, so a little production time is part of the process.

Orders

When will my shirt be made?

Each shirt is printed to order. Most orders are produced and shipped within 2-7 business days after the order is submitted.

Can I change or cancel an order?

If the order has not entered production yet, we will do our best to help. Once production starts, address changes, shipping upgrades, and cancellations are not guaranteed.

Where is my confirmation email?

Check the email address used at checkout, plus spam or promotions folders. If you still cannot find it, contact us with your name and the email used for the order.

Shipping

How long does shipping take?

Delivery timing includes production time plus carrier transit time. Standard US transit is typically 2-5 business days after dispatch. International shipping can take longer depending on destination and customs.

Why did tracking stop moving?

Carrier scans can pause for a few days while a package is in transit. If tracking looks stuck for more than a week, reach out and we can help check it.

Do you ship internationally?

Available shipping options are shown at checkout based on your address. Duties, taxes, or import fees may be charged by your country and are not controlled by Quotle.

Returns & issues

What if my shirt arrives damaged or misprinted?

Send your order number and clear photos of the issue within 30 days of delivery. If the item arrived damaged, defective, or incorrect, we will help make it right.

Can I return a shirt because I changed my mind?

Because each shirt is made to order, returns for buyer's remorse, wrong size selection, or preference changes are not handled like standard warehouse returns. Please check sizing before ordering.

What if I entered the wrong address?

Contact us quickly. If the order has not shipped, we may be able to update it. If it has already shipped, the carrier may not allow changes.

Sizing

How do the shirts fit?

Most Quotle shirts use Gildan Softstyle unisex tees. If you are between sizes or prefer a looser fit, consider sizing up.

Where can I find size details?

Use the size guide on the product page when available. For best results, compare a shirt you already like against the listed measurements before ordering.

Payments

What payment methods do you accept?

Available payment methods appear at checkout and may include major cards, Shop Pay, and other Shopify-supported options.

When am I charged?

You are charged when the order is placed. Production begins after the order is accepted.

Care

How should I wash my shirt?

Machine wash cold with similar colors, tumble dry low, do not bleach, and do not dry clean. If ironing is needed, use low heat and avoid ironing directly over the print.

Will the print last?

The print is made for normal wear and washing. Gentle care helps the shirt and artwork stay looking good longer.

Still need help?

Send your order number, the email used at checkout, and a quick description of what is going on.

Contact Quotle